Shipping Policy

Last updated: October 2026

At The Herbal Hause, every order is prepared with care. Many of our products are crafted in small batches, and we want your order to arrive as safely and smoothly as possible. Please review the information below before placing your order.

Order Processing

Please allow 2–4 business days for your order to be processed before shipment. Business days do not include weekends or U.S. federal holidays.

During product launches, promotions, restocks, holidays, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to keep you informed.

Processing time is separate from shipping/transit time. Transit time begins once your package has been accepted by the shipping carrier.

Shipping Rates & Delivery Estimates

Available shipping methods, rates, and estimated delivery times are calculated and displayed at checkout based on your order and delivery destination.

Delivery dates provided by shipping carriers are estimates and are not guaranteed by The Herbal Hause.

Once your order ships, tracking information will be sent to the email address or contact information provided at checkout when tracking is available.

Tracking Your Order

Once your package has been transferred to the shipping carrier, tracking information provided by that carrier will be the best source for current delivery updates.

Please allow time for tracking information to update after receiving your shipping confirmation.

Carrier Delays

Once an order has been transferred to the shipping carrier, delays may occur due to weather, holidays, service interruptions, transportation issues, natural disasters, or other circumstances outside of our direct control.

While The Herbal Hause cannot control carrier delays, we will make reasonable efforts to assist when there appears to be a problem with your shipment.

Warm-Weather Shipping

Skin Repair Butter™ is a concentrated, anhydrous botanical body butter made with natural butters, oils, and waxes.

During warmer months or while traveling through hot climates, natural softening or melting may occur during transit. This does not necessarily mean that the product is damaged or unusable.

To help protect your products, we recommend:

• Retrieving your package as soon as possible after delivery.
• Avoiding extended storage in a hot mailbox, vehicle, porch, or direct sunlight.
• Keeping Skin Repair Butter™ upright if it arrives softened.
• Placing the butter in a cool room or refrigerating it briefly until it firms again.

Temperature fluctuations can sometimes change the appearance or texture of natural body butters. This does not necessarily affect their intended cosmetic use.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

The Herbal Hause is not responsible for delays, failed deliveries, or packages delivered incorrectly due to an inaccurate or incomplete address provided by the customer.

If you notice an address error before your order has shipped, contact us as soon as possible. We cannot guarantee that an address can be changed once an order enters processing.

If a package is returned to The Herbal Hause because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Packages Marked “Delivered”

If your tracking information shows that your package was delivered but you cannot locate it, please first:

1. Check around your delivery location, including porches, side doors, mailboxes, parcel lockers, and other secure areas.
2. Check with household members or neighbors who may have accepted the package.
3. Allow a short period of time, as some carriers may mark packages delivered shortly before the package physically arrives.
4. Contact the shipping carrier when appropriate.

You may also contact The Herbal Hause with your order number so we can review the available tracking information.

A carrier's “Delivered” scan does not automatically guarantee a refund or replacement. Each situation will be reviewed individually.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us with your order number.

We may review the tracking history and allow reasonable time for the shipping carrier to complete an investigation or locate the package before determining the appropriate resolution.

When appropriate, we will work with you and/or the carrier to determine the next step.

Damaged, Leaking or Incorrect Orders

Your order should arrive the way it left The Hause.

If you receive an item that is damaged, leaking, defective, or different from what you ordered, please contact us within 3 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the affected product
• Photographs of the shipping box and packaging when applicable

Please keep the original product and packaging until we have reviewed the issue.

Once reviewed, an appropriate resolution may include a replacement, store credit, or refund depending on the circumstances.

30-Day Family Promise™

Welcome to The Hause. You're family here.

Your purchase is also supported by our 30-Day Family Promise™.

If something about your purchase isn't right, contact us within 30 days of delivery and we'll work with you toward an appropriate resolution.

Depending on the circumstances, this may include a replacement, store credit, or refund.

Because our products are personal-care items, hygiene and product-safety considerations may affect whether opened or used products can be physically returned.

The Family Promise does not guarantee specific skin results and does not cover products that have been fully consumed, intentionally damaged, misused, or purchased from an unauthorized third party.

Please review our 30-Day Family Promise™ and Refund Policy for additional information.

Returns & Refunds

Returns, refunds, replacements, and satisfaction concerns are governed by our Refund Policy and 30-Day Family Promise™.

Because The Herbal Hause sells personal-care products, certain opened, used, or otherwise compromised products may not be eligible for physical return for hygiene and product-safety reasons.

Please contact us before attempting to return an item.

International Shipping

International shipping is available only to destinations offered during checkout.

International customers are responsible for any applicable:

• Customs duties
• Import taxes
• Brokerage fees
• VAT or similar taxes
• Other destination-country charges

These charges are determined by the destination country and are not included in The Herbal Hause's product prices unless expressly stated at checkout.

International delivery times may vary due to customs processing, local postal services, carrier conditions, and other factors outside our control.

The Herbal Hause is not responsible for delays caused by customs authorities.

Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

Because orders may begin processing quickly, we cannot guarantee that an order can be changed or canceled once processing has begun or the order has shipped.

Questions About Your Shipment?

We're here to help.

Please contact us through our Contact Us page and include your order number whenever your question concerns an existing order.

The Herbal Hause
New Orleans, Louisiana
theherbalhause.com

Traditional Wisdom. Modern Care.™

Welcome to The Hause. You're family here.